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Audio & Video Transcript Modeling
IntegriShield Monitoring & Transcription Capabilities
The opportunity for anyone to abuse and exploit consumers without a company’s knowledge puts businesses at risk. IntegriShield was created out of the need to protect our clients and their industries. Our services uncover violations so companies can quickly address issues. Since each business comes with different objectives and needs, we create custom monitoring programs to match their goals. IntegriShield’s technology and dedicated service team will provide any company with the ability to manage a task which otherwise would be costly and time consuming.
Our Approach and Technology
IntegriShield’s audio and video monitoring is the most effective way to identify brand misrepresentations and violations. We customize our process to meet the operational challenges you face. Quickly identify risky violations and missed opportunities using speech to text technology. Using IntegriShield, you can transcribe calls, audio recordings and videos. Video transcription allows your organization to keep records of video content from YouTube to TikTok and beyond. Accuracy is the most valued aspect of the process. Custom solutions can be designed to meet even the toughest challenges with manual reviews or combinations of automated and manual processes.
Strategy
Audio transcription and modeling is a data-centric approach where we review a percentage of a clients total recorded audio and video communications. A custom scorecard with dozens of key points is developed which includes categories to address training issues and violations which can put a client and their brand at risk.
At the beginning, we often identify numerous violations per audited file which creates the baseline for the program and defines the initial score. The scorecard is intended to identify broad issues while also providing insight into specific rep-level challenges over an ongoing period of time.
We typically meet with our clients each month to review findings. As part of the process, we began compiling a month-over-month report to show progress. We also implement a report to assist corporate leadership with warnings and coaching. This report includes all the file data along with time stamps and the specific language which resulting in the violation. This allows corporate leadership to quickly address issues, leading to improvement in results month over month.
Our services would typically take five specialized staff members to complete in an average month. By utilizing the IntegriShield service, corporate investment drops to the equivalent of two staff members. The improvement in representative performance reduces client risk, improves customer engagement and builds a better brand.
Commitment to our Clients
It is our belief both technology and human oversight and optimization are critical to providing the best outcomes for our partners. Our team will work with you to customize a plan to meet your needs and budget. We are committed to offering a custom solution and to developing a unique granular approach unlike any in the industry.
We have successfully proven that our Audio/Video Monitoring and Transcription program decreases brand risk, improves customer engagement and delivers a better media ROI.
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The Biden administration will have controlling support in both the House and Senate
Fact: The Biden administration will have controlling support in both the House and Senate.
What does this mean for the Education sector? A lot of potential change.
We hear rumors that Gainful Employment may come back, that community colleges may become free for specific family income levels, and that student debt will be forgiven. Could the 90/10 rule be changed to 85/15? Yes.
Specific regulatory changes haven’t yet been announced, but it isn’t a big leap to assume that the education sector is going to experience sweeping change.
What do we know about Dr. Miguel Cardona, the nominated Secretary of Education? He appears to be an honestly good guy, who has spent most of his life within the public education system.
Dr. Cardona was born in Meriden, Connecticut to Puerto Rican parents. He grew up speaking Spanish as his first language and attended public school, acquiring a Bachelor of Science in Education from Central Connecticut State University and a Master of Science and Doctor of Education from Connecticut University.1
He began his career as a 4th grade teacher in Meriden, later becoming the youngest elementary school principal in the state’s history. He subsequently served as Assistant Superintendent for Teaching and Learning for his local district. In 2019, he became the Commissioner of Education for the state of Connecticut.2
Not much is known about his thoughts on private higher education, but it seems clear his focus is on students and closing any gaps of inequity.
In a pre-Christmas announcement, President-elect Biden said “he will also strive to eliminate long-standing inequities and close racial and socioeconomic opportunity gaps – and expand access to community colleges, training, and public four-year colleges and universities to improve student success and grow a stronger, more prosperous and more inclusive middle class.3
Vice President-elect Harris is no stranger to the education sector. As California’s attorney general, she sued Corinthian Colleges, accusing the school of false and predatory advertising. In 2016 she won a $1.1 billion federal court judgement against now-bankrupt Corinthian.
It is unclear how aggressively the Biden administration will approach the higher education sector, but it stands to reason that significant changes are coming.
While a quality education and equality for all students will be top priorities, money will likely be a driving force for regulatory change. Personal debt is rampant, and our government has spent trillions in 2020, adding to an already high deficit. The Biden administration will be seeking ways to streamline the education sector while improving outcomes. There will be no quick or easy single solution, but likely a wide-spread evolution which could catch some unprepared.
It is advisable to get ahead of potential issues, as many of the rules and regulations already in place will stay or tighten. It’s doubtful that regulations will be rolled back, unless they are deemed antiquated or inefficient by the new administration.
Schools which cover their bases by monitoring their marketing, updating their websites, tracking student engagement/placement and carefully following the rules will avoid many potential issues. Document everything and be able to prove the steps taken to abide by the law and exceed expectations.
References
1. “Biden To Pick Connecticut Schools Chief Miguel Cardona As Education Secretary”. NPR.org. Retrieved December 22, 2020.
2. Binkley, Collin; Jaffe, Alexandra; Lemire, Jonathan (December 22, 2020). “Biden picks Connecticut schools chief as education secretary”. Associated Press. Retrieved December 22, 2020. “About CSDE–Commissioner”. CT.gov – Connecticut’s Official State Website. Retrieved December 21, 2020. Cardona, Miguel Angel (2011). Sharpening the focus of political will to address achievement disparities. University of Connecticut. OCLC 1196370756.
3. https://www.insidehighered.com/news/2021/01/04/biden-selects-miguel-cardona-education-secretary
4. https://www.insidehighered.com/quicktakes/2020/08/12/kamala-harris-has-battled-profit-colleges